Account Management

Failed payment

 

 If you are having trouble with your payment, there could be several reasons for this. First, we suggest verifying that all your billing information in the Plans & Billing section is accurate. If your account details are incorrect, be sure to update your payment information.

 If your billing information is current, continue reading for suggested troubleshooting steps for failed payments. If you still encounter a billing issue after trying the suggestions below, we advise contacting your bank or PayPal. Should you need additional assistance after reaching out to your bank, contact Talyi Support here.

 

 

Access the Plans & Billing page

Access the Plans & Billing page

  1. Log into your Talyi account.
  2. Click your profile icon or initials in the top-right corner.
  3. Select "Account" from the dropdown menu.
  4. Click "Billing" from the navigation menu on the left.

Note: If you do not see the Plans & Billing tab in the left-hand menu, it likely means you are on a Team or Enterprise account and do not have account owner or billing admin permissions. Contact the account owner of your account.


 

Update billing information

If your billing information is inaccurate or outdated, please consult and refer to our Update billing information article. for guidance on how to update the details.

Billing errors

If you encounter a payment error or failure, consider using a different payment method. For PayPal users, additional troubleshooting steps can be found in the PayPal help center. Please note that the link will take you outside the Talyi help center, and we cannot ensure the accuracy of the information provided there.

If you are paying via credit card, please see below for common error messages and basic troubleshooting instructions. 

Error

Troubleshooting

The payment could not be processed at this time, please contact your bank or try a different payment method.

Consider using an alternative payment method by updating your credit card details, attempting the transaction again later, or reaching out to your bank for more information.

The purchase could not be processed due to an invalid address. 

Ensure that the address linked to your payment method matches the one your bank has on record, or reach out to your bank to verify the correct address for your payment method.

Payment failed due to insufficient funds.

Once additional funds are available in the account, you can attempt the payment method again, switch to a different payment method by updating your credit card details, or reach out to your bank for more assistance.

The payment failed due to too many charge attempts.

Stop trying to process the charge and attempt it again later. Alternatively, you can use a different payment method by updating your credit card details or contact your bank for more information.

Contact your bank or PayPal

If the troubleshooting steps provided in the previous section do not resolve the issue, we strongly recommend reaching out to your bank (or to PayPal) for more details on the flagged charge.

Unfortunately, we cannot remove a hold on our end. The bank or card issuer will need to lift the hold. Please note that declines do not necessarily indicate issues with a card, only that the bank decided not to authorize this specific charge. The bank may flag a charge because it's an international transaction, the attempt is in a foreign currency, or because they don’t recognize us as a familiar merchant. These flags can usually be lifted by notifying the bank that the charge is legitimate.

Contact Talyi Billing Support

Still need support after reviewing these resources? Contact Talyi Support here. 

FAQ

What do I do if I see a “past due” banner at the top of my Talyi account?
If you are seeing a past due banner in your Talyi account, there are a few possibilities.

If your account is set to automatic billing, your billing information might be outdated (for instance, your credit card could have expired). In such cases, please update your billing information.

If your account is on manual invoice payments, reach out to Talyi Support for information on your open invoice and to get the payment taken care of.

Will my subscription be terminated immediately if my payment fails?
No. To prevent interruption of your service Talyi may make several attempts to collect your payment prior to the termination of your subscription. To cancel your subscription, follow the instructions found in our Cancel your plan article.

Can I get a copy of the invoice once my payment is successful?

Certainly! You can find the steps to download a PDF version of your invoice in our Access paid invoices article. Additionally, you have the option to adjust your settings to automatically receive invoice receipts after your subscription payment is successfully processed.

Contact Talyi Billing Support

Still need support after reviewing these resources? Contact Talyi Support here.